Terms & Conditions

Shop Policies

POSTAGE & PACKAGING - JEWELLERY

If the item is posted to a U.K. address postage is included in the cost and you will not be charged extra at the checkout. All International postage will be charged an extra 4.50. All jewellery will be sent 1st class Royal Mail and include a fine gift box with a small matching gift card with information on the reverse.

POSTAGE & PACKAGING - ALL OTHER ITEMS

The smaller wall plaques (not the leggy cats & Chickens) will be sent 1st Class Royal Mail. The larger creatures will be sent either by Royal Mail or another courier company.

RETURN AND REFUND POLICY

I gladly accept returns and exchanges but please contact me within 14 days of delivery and ship items back within 30 days of delivery.

I don't accept cancellations but please contact me if you have any problems with your order.

Because of the nature of these items, unless they arrive damaged or defective I don't accept returns for custom or personalised items.

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in

value.

SHIPPING & PROCESSING TIME

It normally takes approx. 3 working days to make an order but please feel free to contact me if you need anything quickly & we can arrange a shipping update. My phone no. is 01830 540346 (please leave a message if there is no reply & I'll get back to you) or you can e-mail me at dianne_fox@yahoo.com

TAKING CARE OF YOUR JEWELLERY

To keep your jewellery looking bright and sparkly it is worth using a silver cleaning cloth from time to time and to store away from the light. Also as these products are not guaranteed to be 100% waterproof it is recommended that they should be removed before bathing.

This website is hosted by Wix.com.

Purchases you make are made using a Paypal or Worldpay "cart" application.

Interactive maps are provided by a Google application.

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Wix.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Wix or any third party services you access through Wix. You can reference the Wix Privacy Policy to learn more about its privacy practices, and you may visit Paypal, Worldpay and Google to view their independent Privacy Policies.

Information I Collect:

To fulfil your order, you must provide me with certain information (which you authorised Wix, Paypal and/or Worldpay to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information if you contact me directly.

Why I Need Your Information and How I Use It:

I rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;

when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;

if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law;

and as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Wix, Paypal and Worldpay Seller Policies and Terms of Use. I use your information as necessary to comply with my obligations under the Wix, Paypal and Worldpay Seller Policies and Terms of Use.

Information Sharing and Disclosure:

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Wix. I share information with Wix as necessary to provide you my services and comply with my obligations under both the Wix Seller Policy and Wix Terms of Use.

Paypal and Worldpay. I share information with Paypal and Worldpay as necessary to provide you my services and comply with my obligations under both the Paypal and Worldpay Seller Policies and their Terms of Use.

Service providers. I engage certain trusted third parties to perform functions and provide services to my website and online shop, such as The Royal Mail for delivery of orders. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention:

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: up to 4 years.

Transfers of Personal Information Outside the EU:

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction.

Your Rights:

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

Cookies and Tracking Technology:

By browsing www.darkskiesjewellery.co.uk you agree to our use of cookies. Cookies are small files that are downloaded to your computer when browsing or purchasing from the website. Cookies can be managed and deleted using your browser settings.

This site is hosted by wix.com who use the following cookies. Please contact wix.com or view their cookie policy for further information.

Cookies are also used by Paypal and Worldpay in the shopping cart apps and by Google in the Google Maps app. Please visit Paypal, Worldpay and Google to view their cookie policies.

How to Contact Me:

For purposes of EU data protection law, I, Dianne Fox, am the data controller of your personal information. If you have any questions or concerns, you may contact me at dianne_fox@yahoo.com. Alternately, you may mail me at:

Dianne Fox Artworks & Dark Skies Jewellery,

3 The Stone Barn,

Kirkharle Courtyard,

Northumberland,

NE19 2PE